Ashley's Portfolio

Career Overview

Customer experience leader and contributor with 10+ years in web-based B2C environments
5 years of UX design experience emphasizing comprehensive user research and usability testing
3+ years of service team management experience within a rapidly growing B2C SaaS startup - Private to publicly traded and over 100% growth YoY
TA for local design program teaching new designers how to work with stakeholders and the soft skills required to be an effective design teammate

Customer experience leader and contributor with 10+ years in web-based B2C environments
5 years of UX design experience emphasizing comprehensive user research and usability testing
3+ years of service team management experience within a rapidly growing B2C SaaS startup - Private to publicly traded and over 100% growth YoY
TA for local design program teaching new designers how to work with stakeholders and the soft skills required to be an effective design teammate

Work

Jan 2022 - May 2024

Jan 2022 -May 2024

UX designer and researcher at Real Vision

Led research and IxD efforts at a financial media start-up (SaaS)

March 2020 - Current

Freelance UX designer and researcher

Focused on conducting usability audits and designing improved user experiences for non-profit organizations

Jan 2016 - July 2018

Senior manager - Agent experience and onboarding at eXp Realty

Managed the complete agent experience for a cloud-based real estate brokerage during a time of exponential growth (Private to publicly traded - 300 customers to 12,000+)

Feb 2015 - Jan 2016

Manager - Agent experience and onboarding at eXp Realty

Managed team of customer service and onboarding professionals

Nov 2013 - Feb 2015

Onboarding specialist at eXp Realty

Spearheaded and scaled onboarding department including creation of onboarding systems and providing exceptional customer service

Side gigs

2023 - Present

TA - Design Soft Skills at The School of Visual Concepts

Giving new designers context from a designer in the field and demonstrating how to be effective design teammates. Topics include: Collaborating with stakeholders, giving and receiving feedback, self-awareness, and the importance of having a growth mindset.

Education

Sept 2019 - Sept 2020

UX Design Certification at The School of Visual Concepts
Seattle, WA - 12 month program

I completed a 1-year UX Design program led by local industry professionals. The curriculum covered key topics such as user research, interaction design, prototyping, and usability testing, with a strong emphasis on real-world projects. This program helped me to build a solid foundation in UX design.

June 2012 - June 2014

AAS - Psychology at Whatcom Community College

Bellingham, WA

I completed my associate degree with an emphasis in psychology and early childhood education.

Skills

Design

Figma • UI design • Interaction design • Wire-framing • Design systems • Design ideation • Prototyping • UX writing •

Research

User research • Usability research • Research planning • Participant recruiting • Contextual inquiry • Interviewing • Qualitative surveys • Qualitative analysis • Qualitative data management and organization • Presentation of results • Insights and recommendations • Jobs-to-be-done

General

Customer service • Team management • Communication • Project management • Attention to detail • Cross-collaboration • Deadline management • Time management • Multi-tasking • Task prioritization • Self-sufficiency • Remote work

let's work together!